*Return & Exchange Policy*
At Ayraz, we strive to ensure that every customer is satisfied with their purchase. If you need to exchange an item due to sizing issues, please get in touch with us within 14 days of receiving your order. The item must be in its original, unused condition, with all packaging intact. Customers are responsible for covering the shipping fees for size exchanges. Once we receive and inspect the item, we will process the exchange and dispatch the new size within 7-10 business days.
Refunds are only available for items that are defective. Should you encounter a defect, please contact us within 14 days with your order details, a description of the defect, and photos if applicable. Upon approval, the defective item can be sent back to us, and we will process your refund within 7-10 business days from the time we receive the returned item.
Please note, all returned items must be in their original, unworn, and unwashed condition, with tags still attached. Items on sale are considered final and cannot be exchanged or returned unless faulty.